FAQs

Care instructions

Most of our items are machine washable. Please hang up to dry. To reduce the chance of shrinkage, please do not tumbledry the items.

 

Wholesale availability

Tide & Country is a dog accessories wholesaler. If you would like to be set up with a wholesale account and access exclusive wholesale prices, please submit our online Become a Stockist request form.

Exchanges

If you wish to exchange an item for an alternative size, please contact us at cornwalltideandcountry@gmail.com.

Customer's are responsible for the cost of returning the unwanted item. In addition to obtaining a receipt as proof of returns, we strongly advise using a tracked service. The original item must be returned to us new, unused, in a resalable condition and with it's original packaging. The replacement will only be sent once the original item has been received and inspected.

Customers may also be required to pay an additional delivery fee to ship the replacement item. If you are exchanging for a lower priced item, the delivery fee may be covered by the price difference.